Terms & Conditions

TERMS & CONDITIONS

Row Pinto is a trading name of Row Pinto Knitwear Designs based at Studio 304, Cockpit Arts, 18-22 Creekside, London SE8 3DZ, UK. Our principle activity is the designing and making of knitted homeware and accessories. The below Terms and Conditions apply to purchases made from the Row Pinto Website rowpinto.com

References to "we", "us" and/or "our" throughout rowpinto.com (“the Website”) are to Row Pinto. The use of the Website and the purchase of any goods ("Goods" and/or "Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions without notice to you.

Your acceptance of the Terms and Conditions is given when you make a successful purchase of goods from Row Pinto so please read the Terms and Conditions carefully before making a purchase from this website.

Row Pinto reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the Website.

If you have any questions about any aspects of this Website please email us at [email protected] or phone +44 (0)20 8465 9988.

INFORMATION ON PURCHASING FROM ROWPINTO.COM

Goods supplied from the website are supplied by Row Pinto.

Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Row Pinto shall not be obliged to sell you those goods.

We try to ensure that all information and data presented on the website such as prices, imagery, descriptions and stock availability are accurate and correct at the time of purchase and viewing. We will try to resolve all information and data errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know. However, because we take these steps we will not be liable to you for any errors on the website and will not be liable to fulfil an order made on the Website that has been affected by any such error or obliged to sell you those goods affected by such errors.

Please note that all goods are subject to availability we may not be able to supply your order, and that goods and promotions which are offered on the Website may not be available and are subject to terms and conditions. Promotional codes are for transactions on rowpinto.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during sale. The sum or percentage discount will be reduced from the order total excluding shipping costs. Row Pinto reserves the right in its sole discretion to exclude any person from using any promotional code. Row Pinto decision will be final and binding. These Rules are governed by the laws of England and Wales. The promoter is Row Pinto. If you have any problems, questions or need assistance, please write to [email protected] with the subject ‘Promotional Codes'.

On submitting an order, we will confirm receipt of your order request via an Order Confirmation email to the email address, which you have provided to us. This email is only to acknowledge that your order has been received and does not constitute acceptance by us of your offer/s to purchase goods and it is only confirmed when we send you a shipping confirmation. This is when we have formed a contract with you.

Amendments to and cancelling of order requests can only be made within 30 minutes of submitting the order request on rowpinto.com. Row Pinto does not guarantee that amendments and cancellations can be completed, and are limited to Row Pinto customer service working hours (09:00 – 18:00 GMT, Monday through Friday), and to changes of the same value of the original order. Amendments and cancellations cannot be done after the order has been accepted as outlined above and have been shipped.

We must receive full payment before we can accept your request for an order and please note that we process the payment of order on receipt of card details. Your order will only be confirmed as accepted by us when we dispatch that product to you and send you a shipping confirmation email. Your order is processed by Paypal and no credit card details are stored by us on our site. We reserve the right to refuse any order prior to acceptance.

Prices and charges on the website are in U.K. pounds sterling. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

Delivery estimates given are estimates only, and are the responsibility of the carrier. Row Pinto currently ships to the United Kingdom, EU, Europe (Non EU) USA and Canada. All prices are provided in U.K. Pound Sterling.

In addition to our returns policy, if you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods. To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Row Pinto, Studio 304, Cockpit Arts, 18-22 Creekside, London SE8 3DZ, UK or by email to: [email protected] On receipt of your notice of contract cancellation, customer service will confirm receipt. Please add the shipping invoice that you received with your order, and include it with your return so we can process your refund promptly. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute. All goods must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, excluding shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled goods back, we may arrange to collect them from you at your cost. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

SHIPPING AND CARRIAGE

Most of our items are either knitted or handcrafted in our studio in London and in some cases there may be a delay in sending, we will contact you if there is an excessive delay with the dispatch of your order. We aim to dispatch most items, except our cushions and throws, within 5 working days of ordering depending on availability and unless a shorter time is especially requested and agreed. Cushions and Throws will normally be dispatched within 10 - 14 days as these items are knitted to order. Once dispatched please allow 5 working days for UK orders, 10 working days for EU orders and 15+ working days for the rest of the world. All UK, EU and International deliveries require a signature so please supply us with an address at which a parcel can be signed for. If you miss delivery in the UK, it will be taken to your nearest Royal Mail sorting office where you can arrange redelivery or collect it. The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail, UK ParcelForce to both home and overseas destinations or courier. Should your item not be in stock it will be placed on back order. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. Payment will not be taken until goods are dispatched.

Our Postage and Packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such an order. Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

GENERAL TERMS

There is no charge imposed by Row Pinto for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the website may be suspended, restricted or terminated at any time without notice.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices, which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variations of these terms are binding on us unless agreed by us in writing. You agree that you are not relying on any term, whether express or implied or any representation made by us in any manner prior to you entering into the contract with us other than what is contained in or expressly referred to in these terms. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of English courts for the determination of disputes.

ROW PINTO PRODUCT DETAILS

Row Pinto products are subject to availability. If a product is out of stock at the time when we receive your order, we will inform you and you will be given the option to wait until the Row Pinto products are available from stock or cancel the order and receive a full refund within 28 days. We have tried to display as accurately as we can, the true colours of Row Pinto products, however we cannot guarantee that the colour of a Row Pinto product as delivered will replicate how it appeared to you on-screen, as this is dependent partly on your computers display screen and how you perceive colour. All sizes and measurements, concerning Row Pinto products are as accurate as we can make them. Slight variations may occur as the majority of the collection is handmade. We aim to continually update the Row Pinto website and have promotions that are not available from our other stockists.

NOTICES AND DISCLAIMERS

These notices and disclaimers govern your use of our website, www.rowpinto.com

Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Row Pinto Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Row Pinto website, or any transaction that may be conducted on or through the Row Pinto website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Row Pinto website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Row Pinto Website.Save as otherwise set out in these notices and disclaimers, we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium). Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to ourselves. In purchasing from Row Pinto, you acknowledge that all copyright, trade marks, and other intellectual property rights in and relating to the Row Pinto website and Row Pinto products are owned by, or exclusively licensed to, us. Please do not copy, distribute, show in public or create any derivative work from the Row Pinto Website, or any Row Pinto products unless properly authorised by Row Pinto to do so.

You may not reproduce part or all of the contents of the Website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other). You may not frame or link to the Website or any part of it without our express permission.

CONFIDENTIALITY

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our ‘mailing information’ to third parties but we do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time. Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

EXCHANGES & RETURNS

You are able to exchange or return any purchase within 14 days of receipt of the goods to the address they were shipped to. Goods must be unused and in the same condition you received them in, with the original packaging and tags still attached. Please send your return via a trackable method, marking your package clearly as ‘Returned Goods’. Please obtain a valid proof of postage and hold onto it until you receive your refund or exchange. The returned goods are the responsibility of the customer until they have been received by us as Row Pinto cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged, please inform us within 24 hours of delivery to arrange a replacement to be sent. We will process your exchange or return as soon as it is received however please note that it can take up to 7 working days for the funds to appear back in your account after being received by us. If you would like an exchange you will be liable for the delivery costs.

If the goods ordered are faulty, please contact us via email at [email protected] or +44 (0)208 465 9988. If they are then accepted as faulty by us, Row Pinto will pay the cost of return postage or reimburse the cost of postage – either via refund or promotional discount code to that value to be used on the Website. Please send your return on a tracked for service or with proof of postage to the following address:

Row Pinto Knitwear Designs, Cockpit Arts, Studio 304, 18 – 22 Creekside, London , SE3 9QS, UK.

This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty.